Privacy Policy

1. Who we are

Preceptus Health is a nurse practitioner-led clinic located at 1632 14 Ave NW, Unit 200, Calgary, Alberta, T2N 1M7. We provide in-person and virtual care with nurse practitioners, physician specialists and allied health professionals.

In this policy, "we", "us" and "our" mean Preceptus Health. "You" means patients, parents or guardians acting for a patient, and anyone who visits our website or contacts us.

2. Laws we follow

We handle your information in line with Alberta privacy law, including:

• Alberta's Health Information Act (HIA), which governs how health information is collected, used, disclosed and protected.
• Alberta's Personal Information Protection Act (PIPA), which applies to personal information that is not health information, such as some website and business records.

Our health professionals also follow the privacy and confidentiality standards of their regulatory colleges.

3. What information we collect

Information you give us

• Contact details, such as your name, date of birth, address, phone number and email.
• Your Alberta Personal Health Card number and, if you choose, private insurance or benefits details.
• Health information, such as your symptoms, medical history, medications, test results and information you share during visits or in our forms.
• Messages you send us, including through secure messaging.
• Payment information for services that are not covered by Alberta Health.

Information from others

With your consent or as permitted by law, we may receive information from other health providers, laboratories, pharmacies, Alberta Health and Alberta Netcare.

Information collected automatically

When you visit our website, we and our service providers may collect technical information such as your IP address, browser type, device, pages visited and how you reached our site. See Cookies & analytics.

4. How we use your information

We use your information to:

• Assess, diagnose, treat and follow up on your health care.
• Book and manage appointments and send reminders.
• Communicate with you about your care, results and next steps.
• Order tests, prescribe medications and make referrals.
• Bill Alberta Health and process payments for private services.
• Meet our legal, professional and regulatory obligations.
• Improve our services and our website.

We collect and use only the information we need for these purposes.

5. When we share your information

We do not sell your personal or health information. We share information only when it is needed for your care or permitted or required by law, for example:

• With other health providers involved in your care, such as specialists, laboratories, pharmacies and your family doctor.
• With Alberta Health for billing and as required by law.
• Through Alberta Netcare, the provincial electronic health record.
• With trusted service providers who help us run the clinic, such as technology, messaging and form providers. They may use your information only to provide services to us.
• When required by law, such as a court order or a duty to report.

We will ask for your consent before sharing information for other purposes, such as with family members or employers.

6. Technology we use

We use secure third-party services to provide care and run our clinic, including:

• Paperform for online booking, intake and eligibility forms.
• Brightsquid and Ocean (OceanMD) for secure messaging, online forms and communication with patients and other providers.
• A virtual care platform for video and phone appointments.
• Squarespace to host our website.

Some of these providers may store or process information outside Alberta or outside Canada. Where this happens, we take reasonable steps to make sure your information is protected, and it may be subject to the laws of those places. Please avoid sending sensitive health information through regular email or our website contact forms. Use our secure messaging or share it during your visit instead.

7. Cookies & analytics

Our website uses cookies and similar technologies to work properly, understand how visitors use the site and improve it. These include:

• Squarespace cookies needed to run the site and basic visitor analytics.
• Google Analytics to understand website traffic and how visitors use our pages.
• Google Ads tools that may measure whether our ads lead to website visits.

We do not use the health information in your medical record for advertising. You can block or delete cookies in your browser settings. Some parts of the site may not work as well if you do. You can also opt out of Google Analytics using Google's browser add-on.

8. How we protect your information

We use reasonable administrative, technical and physical safeguards to protect your information, including:

• Access limited to team members who need the information to do their jobs.
• Password-protected and encrypted systems and secure messaging platforms.
• Privacy training and confidentiality agreements for our team.
• Secure storage and disposal of records.

No system is completely secure. If a privacy breach happens that creates a risk of harm, we will notify you and the appropriate authorities as required by law.

9. How long we keep your information

We keep health records for as long as required by law and by our professional colleges, and then destroy them securely. Website and business records are kept only as long as needed for the purposes described in this policy.

10. Your rights

You have the right to:

• Ask for a copy of your health record and other personal information we hold about you.
• Ask us to correct information you believe is inaccurate or incomplete.
• Withdraw or limit your consent, subject to legal and professional limits. We will explain how this may affect your care.
• Ask how your information has been used or shared.
• Make a complaint.

To make a request, contact our Privacy Officer. We may need to confirm your identity, and a reasonable fee may apply for copies as permitted by law. If you are not satisfied with our response, you may contact the Office of the Information and Privacy Commissioner of Alberta.

11. Changes to this policy

We may update this policy from time to time. The latest version will always be posted on this page with the date it was last updated.

12. Contact us

If you have questions about this policy or how we handle your information, please contact: